Privacy Policy

“Personally Identifiable Information”

refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected?

We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the name, email address, phone number, address.

What organizations are collecting the information?

In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

How does the Site use Personally Identifiable Information?

We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.

With whom may the information may be shared?

Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions with other Authorized Customers. We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with our affiliated agencies and third party vendors. We also offer the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by LutonTerminalPark.uk is securely stored and is not accessible to third parties or employees of LutonTerminalPark.uk except for use as indicated above.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at support@lutonterminalpark.uk.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Are Cookies Used on the Site?

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused for more than 10 minutes, we will automatically log the Authorized Customer off. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using https://lutonterminalpark.uk, with the drawback that certain features of website may not function properly without the aid of cookies.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website. Full details of all cookies used, including third-party cookies, are set out in our Cookies Policy.

How does LutonTerminalPark.uk use login information?

LutonTerminalPark.uk uses login information, including, but not limited to, IP addresses, ISPs, and browser types, browser version, pages visited, date and time of visit, to analyze trends, administer the Site, track a user's movement and use, and gather broad demographic information.

Third-Party Data Processors

LutonTerminalPark.uk uses the following third-party service providers who may process your personal data on our behalf. Each processor is bound by a data processing agreement and may only use your data for the purposes we specify:

• Stripe — Payment processing (card tokenisation, 3D Secure). Stripe Privacy Policy
• PayPal — Payment processing (PayPal Checkout). PayPal Privacy Policy
• Square — Payment processing (card payments). Square Privacy Policy
• Brevo (formerly Sendinblue) — Transactional email delivery and SMS notifications. Brevo Privacy Policy
• SMTP2GO — Transactional email delivery (failover). SMTP2GO Privacy Policy
• Google — Analytics (GA4), advertising conversion tracking, and reCAPTCHA spam protection. Google Privacy Policy
• Tawk.to — Live chat support widget. Tawk.to Privacy Policy
• Twilio — SMS notifications (fallback provider). Twilio Privacy Policy

We do not sell your personal data to any third party. Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with the UK GDPR.

How does the Site keep Personally Identifiable Information secure?

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at support@lutonterminalpark.uk.

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?

We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — request deletion of your data where there is no lawful reason to retain it.
• Right to restrict processing — ask us to limit how we use your data in certain circumstances.
• Right to object — object to processing based on legitimate interests or for direct marketing.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior lawful processing.
• Right to complain — lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at support@lutonterminalpark.uk or use the My Data and Delete My Data tools on this site. We will respond within 30 days.

Children’s Privacy

Our Service does not address “Children”, anyone under the age of 18 years , and we do not knowingly collect personally identifiable information from children under 18 years. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please get in touch with us immediately in the contact details provided. If we come to know that children below 18 years have provided personal information, we will delete the information from our servers immediately.

Legal Basis for Processing & Compliance

LutonTerminalPark.uk processes your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful bases for processing are:

• Contract performance — processing your booking and delivering the parking service.
• Legitimate interests — fraud prevention, security, and improving our services.
• Legal obligation — complying with applicable laws, court orders, or regulatory requirements.
• Consent — marketing communications, where you have opted in.

We will disclose personal data when required to do so by law, court order, or a lawful request from a UK law enforcement or regulatory authority. We will also disclose personal data where reasonably necessary to protect the safety of our customers or staff.

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.

What happens if the Privacy Policy Changes?

We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.

Links

LutonTerminalPark.uk contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.